Frequently Asked Questions

GetTranslated.AI is an AI-powered translation management platform designed specifically for mobile applications. We help developers and organizations translate their iOS, Android, React Native, and Flutter apps into multiple languages quickly and efficiently. Our platform combines advanced AI translation technology with intuitive management tools to streamline the entire localization workflow.

The process is simple: use our CLI tool to upload your app's string resource files, select your target languages, and our AI will automatically translate your content. You can review, edit, and refine translations using our built-in editor, then export the translated files back to your app. The platform supports both static and dynamic translations, enabling fast, compile-time translations as well as runtime translations for content that may be delivered by backends or untranslated libraries.

We support iOS (Swift and Objective-C), Android (Java and Kotlin), React Native, and Flutter (Dart) applications. Our platform handles both static string resource files and dynamic translations, ensuring compatibility with various app architectures and frameworks.

We support standard mobile app resource file formats including:

• iOS: .strings files (traditional format) and .stringsdict files (plurals format)
• Android: strings.xml files
• React Native: JSON files

Our platform automatically detects and parses these formats, maintaining the proper structure and formatting when you export translations back to your project.

The number of languages depends on your plan. Our Personal (free) plan supports Tier 1 languages (7 languages). Starter plans support Tier 1 and Tier 2 languages (27 languages total). Professional and Enterprise plans support all tiers plus synthetic languages (77+ languages total). See the complete language list →

We support 80+ languages organized into tiers based on your plan. Language availability varies by plan:

• Personal (Free): Tier 1 languages only
• Starter: Tier 1 and Tier 2 languages
• Professional & Enterprise: All tiers (1-3) plus synthetic languages

Tier 1 Languages (Available on all plans):

• German (de)
• English (en)
• Spanish (es)
• French (fr)
• Japanese (ja)
• Portuguese (pt)
• Simplified Chinese (zh-Hans)

Tier 2 Languages (Available on Starter, Professional, and Enterprise plans):

• Arabic (ar)
• Czech (cs)
• Danish (da)
• Greek (el)
• Finnish (fi)
• Hebrew (he)
• Indonesian (id)
• Italian (it)
• Korean (ko)
• Dutch (nl)
• Norwegian (no)
• Polish (pl)
• Romanian (ro)
• Russian (ru)
• Swedish (sv)
• Thai (th)
• Turkish (tr)
• Ukrainian (uk)
• Vietnamese (vi)
• Traditional Chinese (zh-Hant)

Tier 3 Languages (Available on Professional and Enterprise plans):

• Afrikaans (af)
• Albanian (sq)
• Amharic (am)
• Armenian (hy)
• Assamese (as)
• Azerbaijani (az)
• Basque (eu)
• Belarusian (be)
• Bengali (bn)
• Bosnian (bs)
• Bulgarian (bg)
• Burmese (my)
• Catalan (ca)
• Croatian (hr)
• Estonian (et)
• Galician (gl)
• Georgian (ka)
• Gujarati (gu)
• Hindi (hi)
• Hungarian (hu)
• Icelandic (is)
• Kannada (kn)
• Kazakh (kk)
• Khmer (km)
• Kyrgyz (ky)
• Lao (lo)
• Latvian (lv)
• Lithuanian (lt)
• Macedonian (mk)
• Malay (ms)
• Malayalam (ml)
• Marathi (mr)
• Mongolian (mn)
• Nepali (ne)
• Odia (or)
• Persian (fa)
• Punjabi (pa)
• Serbian (sr)
• Sinhala (si)
• Slovak (sk)
• Slovenian (sl)
• Swahili (sw)
• Tagalog (tl)
• Tamil (ta)
• Telugu (te)
• Urdu (ur)
• Uzbek (uz)
• Zulu (zu)

Synthetic Languages (Available on Professional and Enterprise plans):

• Expandese (exp): Synthetic language for UI testing; 1.5-2x more verbose vs the original.
• Pirate (pir): Ahoy matey! Pirate-style phrasing.

Professional and Enterprise plans can also create custom synthetic languages for specialized testing needs.

Our list of supported languages is constantly growing, so please check your dashboard for the latest updates.

While our platform is designed with developers in mind, you don't need to be a technical expert to use it. The interface is intuitive and user-friendly. However, you will need access to your app's string resource files to upload them, and basic knowledge of how mobile apps handle localization can be helpful.

Yes! Our Personal plan is completely free and includes 1 seat, unlimited projects, 1k base strings, support for popular languages, translation memory, and up to 5,000 monthly active users (MAU). It's perfect for small personal projects, hobby apps, or testing the platform before committing to a paid plan.

Personal (Free): 1 seat, unlimited projects, 1k base strings, popular languages, 5k MAU, translation memory. Starter: 10 seats, unlimited projects, 5k base strings, extended languages, 50k MAU, translation memory, protected words, and API access. Professional: Unlimited seats and projects, 30k base strings, all languages, 250k MAU, advanced features like AI Tune Tone™, premium AI models, and version history. Enterprise: Unlimited everything, advanced AI features, translation review, priority support, and custom integrations.

If you exceed your plan limits (such as base strings or monthly active users), we'll notify you before you reach your limits. We work with customers to help manage usage and can assist with upgrading your plan if needed.

Yes, you can upgrade or downgrade your plan at any time through your account settings. When you upgrade, you'll get immediate access to the new features. When you downgrade, changes will take effect at the end of your current billing cycle. If you downgrade to a plan with lower limits, make sure your usage is within the new plan's limits to avoid any issues.

Yes! Annual billing offers significant savings. Starter plans save $240 per year, and Professional plans save $480, and Enterprise plans save $960 per year when you choose annual billing.

We treat our customer like we'd like to be treated. If you have any problems, reach out and we'll do our best to make it right.

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards. Enterprise customers may also arrange for invoice-based billing. All payments are processed securely through our payment provider.

Our AI translations are highly accurate, leveraging state-of-the-art language models trained on vast multilingual datasets. However, we strongly recommend that all translations be reviewed by humans, especially for context-specific content, brand terminology, and culturally sensitive material. Professional and Enterprise plans include advanced features like translation memory and AI Suggest to improve consistency and accuracy over time.

We use advanced large language models (LLMs) optimized for translation tasks. All plans include intelligent auto-routing that picks the best model for each batch of strings. Professional and Enterprise plans unlock premium AI models like Claude Haiku and Claude Sonnet, giving you control over translation quality for different content types.

Translation memory is a feature available on all plans (including the free Personal plan) that stores previously translated phrases and sentences. When you translate similar or identical content, the system suggests existing translations, ensuring consistency across your application. Professional plans include advanced translation memory with better matching algorithms and context awareness. Learn more about Translation Memory →

Protected words and phrases (available on Starter plans and above) allow you to specify terms that should never be translated, such as brand names, product names, technical terms, or company-specific terminology. This ensures consistency and prevents incorrect translations of important terms throughout your application.

Yes. The glossary (available on Professional and Enterprise plans) lets you define the exact translation a term should use in each language — for example, always translating “Cart” as “Panier” in French. A term can be both protected and have glossary translations: kept verbatim by default, but using your chosen wording in the languages you specify. GetTranslated applies your glossary during translation and flags any translation that doesn’t follow it.

Yes, we provide comprehensive API access for Starter plans and above. The API allows you to integrate translation workflows directly into your CI/CD pipeline, automate translation updates, and sync translations with your development workflow.

AI Tune Tone™ is an advanced feature available on Professional and Enterprise plans that allows you to adjust the tone and style of translations. You can make translations more formal, casual, friendly, professional, or match your brand voice. This helps ensure your application's translations align with your brand identity and target audience expectations.

Yes! Professional and Enterprise plans include "Rephrase and Shorten" features that allow you to adjust translation length and phrasing. This is particularly useful when dealing with UI constraints, character limits, or when you need to adapt translations to fit specific design requirements.

Yes, we implement industry-standard security measures including encryption in transit and at rest, regular security audits, and secure authentication. Importantly, no user-identifiable information is sent to third-party AI services. Your source strings and translations are processed securely within our infrastructure. Enterprise plans include additional security features like two-factor authentication.

Version history (available on Professional and Enterprise plans) tracks all changes made to your translations over time. You can view previous versions, see who made changes and when, and revert to earlier versions if needed. This is essential for maintaining translation quality and debugging issues.

Our platform automatically validates the correctness of your base strings, helping you identify incorrect content and reduce the likelihood of errors and incorrect translations. This feature is available on all plans and helps reduce translation costs by ensuring that your base strings are correct and consistent.

It's a Model Context Protocol server that connects your GetTranslated project to AI editors like Claude Code, Cursor, and Codex. Once connected, you can upload source strings, run AI translations, check status, and download translated files directly from your editor's chat — no separate tool or dashboard required. See the MCP Quick Start Guide to get set up.

Any MCP client that supports the Streamable HTTP transport, including Claude Code, Cursor, and Codex. You connect by pointing the client at https://www.gettranslated.ai/mcp/translate/ with your Server API Key as a bearer token.

The MCP authenticates with your project's Server API Key and is scoped to that single project — it can't touch other projects, your billing, or your team settings. Treat the key like a password and keep it out of version control. If a key is ever exposed, rotate it from your project settings; the previous key keeps working during a short grace period so nothing breaks mid-rotation.

No extra cost for the MCP itself — it's just another way to drive the same translation engine. Translations run through your existing plan and count toward your usual usage limits, exactly like the CLI or web app. Plan-gated features (such as grammar check, protected words, and higher language tiers) are available through the MCP only on plans that include them.

Both use the same Server API Key and act on the same project. The CLI is best for scripts and CI/CD pipelines, where you want deterministic, automatable commands. The MCP is for interactive work inside your AI editor — describe what you want ("translate the strings I just added to Spanish") and the assistant calls the right tools for you. Many teams use both.

You'll create your first project during sign up. Give your project a name, select your source language (the language your app is currently in), and choose your target languages. Then use our CLI tool to sync, translate, grammar check, and download your string resource files. You cn learn more about this process in our CLI Quick Start Guide.

Our CLI tool will automatically detect and upload your string resource files to our server and translate them. If you already have translations, you can choose to sync those translations with your project.

Once translations are complete, you can download them from the project dashboard. Our CLI tool will automatically download the translated files to your project. You can learn more about this process in our CLI Quick Start Guide.

Absolutely! All translations can be edited at any time through our intuitive translation editor. You can make manual corrections, use AI features like Rephrase and Shorten, or leverage AI Suggest for alternative translations. All changes are saved automatically and tracked in version history (available on Professional and Enterprise plans).

Language overrides allow you to override the application language for specific users. This is useful for when you want to test translations with specific users or when you want to test translations with a specific language.

You can invite team members through your account settings. The number of seats (team members) depends on your plan: Personal plans include 1 seat, Starter plans include 10 seats, and Professional/Enterprise plans include unlimited seats. Professional and Enterprise plans also offer role-based access control to manage permissions.

Organizational management (available on Professional and Enterprise plans) provdes am extended set of roles for RBAC. Enterprise plans also include domain auto-add for seamless team onboarding.

You can cancel your subscription at any time through your account settings or by contacting [email protected]. Your subscription will remain active until the end of your current billing period, and you'll continue to have access to all features during that time.

You can reach our support team at [email protected]. We typically respond within 24-48 hours. Enterprise customers receive priority support with faster response times. We're committed to working in good faith to resolve any issues or answer your questions. You can also check our documentation and developer resources for technical guidance.

Your data remains accessible in case you decide to reactivate your account. You can request immediate deletion at any time by contacting support.

You must be at least 18 years old to use our service. By creating an account, you confirm that you meet this age requirement and agree to our Terms of Service.

Yes, Enterprise plans include custom integrations tailored to your specific workflow and requirements. Contact our sales team to discuss your integration needs, and we'll work with you to create a solution that fits seamlessly into your development and deployment processes. Custom integrations may come with additional fees.